Native Union prides itself on its attention to detail and the quality of its products and materials.
We provide a one-year manufacturer's warranty from the date of purchase for all Native Union products. Online product registration is optional, but gives you the benefit of extending this manufacturer's warranty to two years. If you believe you have received a defective product, or are experiencing any problems with your product, please visit our Support page.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
If your product malfunctions or fails to perform, you may be eligible for a free replacement (Terms & Conditions apply).
To obtain service under this Warranty, please contact our Customer Support team with the following information in order to determine the problem and the most appropriate solution:
- Proof of purchase
- Photo/Video of the faulty product
Please clearly specify the issue with your purchased item. If the problem cannot be resolved, we will send you a replacement, or a full refund including all delivery charges.
Please provide a valid proof of purchase in your initial enquiry, such as your order number on our online store, or a receipt from an authorized retailer. Unfortunately, we cannot offer the warranty to products without proof of purchase.
Please note, to receive a free replacement, you may be asked to send the faulty product to Native Union at no cost to you. Full warranty terms & conditions can be found below.
DETAILED LIMITED PRODUCT WARRANTY POLICY
We at Native Union warrant our products against defects in material or workmanship for a period of one (1) year from the original date of purchase of the product by a consumer (the “Warranty Period”). Native Union does not warrant, and is not responsible for, any smart phone or other device made by anyone other than Native Union. If a material or workmanship defect arises with regard to any Native Union product, and a valid claim is received within the Warranty Period, we will at our option: (i) repair the Native Union product using new or refurbished parts; (ii) replace the Native Union product with a new or refurbished Native Union product; or (iii) refund the purchase price of the defective Native Union product. For the purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.
Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Native Union expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose and you specifically agree that Native Union shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any Native Union product. For the avoidance of doubt, the limited warranty does not cover damages that arose from negligence, misuse, wear-and-tear or failure to follow the product instructions (e.g. dropping the product etc.). In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the Native Union product.