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Returns

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A close look at our returns policy

Returns:

If you are not completely satisfied with your purchase or the product is found to be defective, you may return the item to us in its original condition within 14 days of receipt.

Only items purchased directly from www.nativeunion.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

Returns made without receipt may be refused. Native Union reserves the right to deny any return.


Not satisfied with your product?

Upon your request, a return label will be issued for the return of the product for the refund to be processed. No postage stamp is required for returns via UPS for USA/Canada, or via FedEx for International orders.

The cost of return shipping is $6 USD for USA/Canada and $10 USD for International orders for any number of items. This amount will be deducted from your refund amount. Simply contact our Customer Support team for the return label to be issued. Once your package is ready, affix the return label on your return parcel and drop it off at one of the nearest UPS stores, or give it to a UPS carrier for USA orders. For International returns, we shall issue a prepaid return label issued by FedEx. Once the parcel is ready please contact your nearest FedEx branch to hand over the parcel to them accordingly. The return label cannot be used for gift exchange or group sales.

Ship on your own: Customers can also send the item back to us at the address below using any other trackable method, at their expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Kindly email us at support@nativeunion.com with the tracking number of the shipment for which the return is arranged.

Return Address:

Greenline 3PL
12000 Jersey Ct, Unit 102
Rancho Cucamonga, CA 91730
United States of America

With the above in mind, please contact our Customer Support team to start the return process. Please include the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product
  • Complete delivery address
  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.


Refunds:

Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.


Cancelling Orders:

Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer.

To check the status of your order, please log-in to your Native Union account or contact our Customer Support team.