A close look at our returns policy
If you are not completely satisfied with your purchase or the product is found to be defective, you may return the item to us in its original condition within 14 days of receipt.
Only items purchased directly from www.nativeunion.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Native Union reserves the right to deny any return.
Not satisfied with your product?
Did you receive a faulty unit, or the wrong product?
Upon your request, a pre-paid return label will be sent to you for the return of the product, before your refund or exchange is processed. No postage stamp is required for returns via UPS for USA/Canada, or via FedEx for International orders.
Simply not satisfied with your order?
Customers can send the item(s) back to us at the address below using any trackable shipping method, at their expense. Once we receive the package, we will promptly process an exchange or issue a refund in accordance with this policy. Kindly email us at email@example.com with the tracking number of the shipment for which the return is arranged.
12000 Jersey Ct, Unit 102
Rancho Cucamonga, CA 91730
United States of America
With the above in mind, please contact our Customer Support team to start the return process. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer.