Updated April 2021

Native Union is a Hong Kong limited liability company registered under the name Design Pool Limited with a registered office at 33/F, 88 Hing Fat Street, Hong Kong.

This privacy policy explains how we use any personal information we collect about you when you use this website.

  • What information do we collect about you?
  • How do we use the information about you?
  • Marketing
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy policy

What information do we collect about you?

We collect information about you when you register an account with us or place an order for our products so we can deliver your order. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Anonymous website usage information is collected using Google Analytics. Cookies may be stored on your computer to remember actions you take on our website, such as adding a product to your cart, or selecting your shipping country – you can delete these at any time through your web browser’s settings.

How do we use the information about you?

We collect information about you to process and ship your order, manage your account and, if you choose to opt-in to our newsletter, to email you about products or special offers we think may be of interest to you.

We use your information collected from the website to personalize your repeat visits to our website. If you agree, we may pass on your personal information to our US subsidiary, Design Pool LLC so that they may offer you their products.

Native Union will not share your information for marketing purposes with companies outside of the Native Union group (ie Design Pool LLC).

In processing your order, we send your details to, and also use information from fraud prevention agencies to ensure orders being placed are legitimate, and not fraudulent.


We would like to send you information about our products and special offers from other companies in our group (ie Design Pool LLC) which may be of interest to you. If you have consented to receive marketing, you may opt out at any time.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Native Union group.

If you no longer wish to be contacted for marketing purposes, please opt-out using the “Unsubscribe” link at the bottom of any of our marketing emails. Please note that opting-out of our marketing emails will not unsubscribe you from transactional communications, including order confirmations and shipping notifications related to orders placed on our website.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:

Email: digital@nativeunion.com

Mail: 33/F, 88 Hing Fat Street, Hong Kong

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or to remove information you think is inaccurate.


Cookies are text files saved on your computer via your internet browser to collect standard internet log information and visitor behaviour. You can delete cookies at any time via the settings on your internet browser.

How do we process the transfer of your personal data?

We share information between Design Pool Limited and Design Pool LLC. Your information may, for example, be transferred or transmitted to, or stored and processed in the United States or other countries outside of where you live for the purposes as described in this policy. We rely on the European Commission's adequacy decisions about certain countries, as applicable, and obtain your consent for these data transfers to the United States and other countries.

Cookie Declaration

This website uses cookies to enhance your user experience. By continuing to browse, or by clicking “Allow Cookies”, you agree to the storing of first - and third – party cookies on your device to enhance site navigation, analyze site usage and assist in our marketing efforts.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

Your consent applies to www.nativeunion.com and any of its sub-domains (such as info.nativeunion.com)


Design Pool Limited
Address: 33/F, 88 Hing Fat Street, Hong Kong.
Phone: +852 2522 0880
Fax: +852 2522 0803
Email: digital@nativeunion.com