THESE TERMS AND CONDITIONS ("T&Cs") APPLY TO ALL PURCHASES AND USE OF DIGITAL GIFT CARDS ("GIFT CARDS") OFFERED BY DESIGN POOL LIMITED DBA NATIVE UNION (THE "COMPANY") ON ITS WEBSITE WWW.NATIVEUNION.COM. BY PURCHASING OR USING A GIFT CARD, THE PURCHASER (“YOU”) AGREE TO THE FOLLOWING TERMS AND CONDITIONS WHICH HAVE BEEN AVAILABLE UPON PURCHASE:

 

1. Purchase of Gift Cards

 

1.1. Gift Cards can be purchased exclusively on www.nativeunion.com  and are only valid for use on this website and valid for all the countries.

 

1.2. You must make sure you enter a valid email address of the Gift Card recipient.

 

1.3. NATIVE UNION is not responsible for delay of delivery of a Gift Card or non-receipt on grounds beyond NATIVE UNION’s control, including but not limited to: (i) the deficiencies or the breakdown of telecommunications lines/systems, (ii) the delay in the transmission of information or data or the loss of information or data which may occur under any of the circumstances provided under letter (i) above; (iii) the inaccuracy of the details of the recipient of the Digital Gift Card provided by the purchaser of the Card; (iv) the non-delivery of the Card at the e-mail address provided, or (v) the fact that the e-mail sent by NATIVE UNION is deemed to be spam or unwanted e-mail. However, if the Gift Card cannot be found or it was not received, you may contact Native Union customer support team for further investigation.

 

2. Usage of Gift Cards

 

2.1. Combining Gift Cards: Multiple Gift Cards can be used together in a single transaction.

 

2.2. Currency: Gift Cards can be issued only in USD, Gift Card value will be converted into your local currency at the respective currency exchange rate on the day of your purchase.

 

2.3. Use with Discounts: Gift Cards can be used in conjunction with other discounts, promotional codes, or offers when making a purchase.

 

2.4. No Expiry: Gift Cards have no expiry date and can be used indefinitely.

 

2.5. Partial Use and Balance: If the purchase amount is less than the Gift Card balance, the remaining value will remain available on the card for future use. You may check your Gift Card balance online in your account. Any outstanding balance of the Gift Card shall not be refunded or exchanged for cash.

 

3. Returns and Refunds Options for Products Purchased with Gift Cards

 

3.1. Refund Options: Products purchased using a Gift Card are eligible for returns in accordance with the NATIVE UNION’S standard Return Policy. Upon return the coupon with the respective value, excluding shipping fees, will be provided to you which you can use for future purchases.

 

3.2. Warranty Refunds: For warranty claims and refunds, the value of the refunded product will be returned to you as a coupon, please see our standard Warranty Policy.

 

4. Limitations

 

4.1. Gift Cards are not refundable, Gift Cards cannot be redeemed for cash, except when it is specifically regulated by your national or local regulations.

 

4.2. For Gift Cards purchased on the territory of the EU, the return of the purchased but unused Gift Cards can be accepted within 14 days (cooling-off period) as of the day of its dispatch by NATIVE UNION. The price paid for the Card shall be refunded using the same means of payment used to purchase it. For such refund, the sales receipt and, where appropriate, the payment card and the payment receipt must be presented.

 

4.3. In case the Gift Card is lost, please contact our customer support team support@nativeunion.com.

 

4.4. NATIVE UNION reserves the right to void Gift Cards suspected of being obtained fraudulently, through any unlawful means or used in violation of these T&Cs.

 

5. General

 

5.1. The Company reserves the right to modify these T&Cs at any time. Changes to these Terms and Conditions of Use will be available at www.nativeunion.com

 

5.2. For any questions or concerns regarding Gift Cards, please contact our customer support team at support@nativeunion.com