Native Union prides itself on its attention to detail and the quality of its products and materials.

We offer a Lifetime Limited Warranty for all of our Ultra Strength charging cables, so you can rest assured that your cable will stand the test of time and normal use. Only cables purchased after March 2017 are covered by our Lifetime Limited Warranty

If your charging cable malfunctions or fails to perform, you may be eligible for a free replacement (Terms & Conditions apply).

To obtain service under this Warranty, please contact our Customer Support team with the following information in order to determine the problem and the most appropriate solution:

  • Proof of purchase
  • Photo/Video of the faulty product

Please note, to receive a free replacement, you may be asked to send the faulty product to Native Union. Full warranty terms & conditions can be found below.



As of July 30, 2019

What does the warranty cover?

The Warranty covers all functional aspects of the Product under normal use. Only original, unaltered and unmodified materials and workmanship are covered by the Warranty.

What does the Warranty not cover?

Any problem caused by abuse, misuse, exposure to excessive heat, liquids, sand or other contaminants or an act of God, such as but not limited to flood, drought, earthquake or any other natural disaster is not covered. The Warranty does not cover the replacement of lost or stolen Products.

How long does the Warranty last?

The Warranty lasts as long as the Customer owns the Product.

How does the Warranty work?

Should the Product malfunction or fail to perform, the Product shall be replaced by Native Union with the most similar Product. Due to the nature of the Product, repair or identical replacement parts may not be available at the time of the claim. Native Union shall repair or replace a damaged part with the closest matching Product or the closest matching part of the Product in the closest matching color. This choice shall be handled on a case-by-case basis between Native Union and the Customer. Should a dispute between Native Union and the Customer arise on the option to choose, the final decision is at the discretion of Native Union.

Steps to take if something goes wrong with your Product

To obtain service under this Warranty, the Customer must first contact Native Union Customer Support through our Support page to determine the problem and the most appropriate solution.

In order to support claims under the Warranty, Customer Service will require the information below to examine the claim:

  • Proof of purchase
  • Photo/Video of the faulty product

Under which conditions does the Warranty apply?

The Customer is eligible to pursue a claim under three conditions, as follows:

  1. The Customer is able to present the Product;
  2. The Customer is able to present the receipt of the Product;
  3. The Customer has activated their Lifetime Limited Warranty by registering their product.
Native Union may ask the Customer to complete a claim form.

To obtain the benefit of the Warranty, the Customer has to deliver the Product via prepaid transportation to Native Union. Native Union shall not assume the risk of loss of the Product during shipment from Customer to Native Union. After the Product is delivered to Native Union, Native Union will inspect the Product and contact the Customer within fourteen business days to give the results of the inspection and inform the Customer of the next steps. The costs associated with shipping the Product back to the Customer shall be borne by Native Union. In case the Product is repaired or replaced, the new Warranty runs from the day the Customer receives the new Product.

Warranty Governing Law

The Warranty is governed by the laws of the Hong Kong Special Administrative Region. The Warranty shall not affect any additional rights that the Customer may have under the laws of the jurisdiction where the Product was bought and governing the sale of consumer goods.



The person owning the Product

Native Union

The company DESIGN POOL LIMITED (trading as “Native Union”), a company incorporated in Hong Kong and having its registered office at 33/F, 88 Hing Fat Street, Hong Kong, affiliated companies and assignees.


The Native Union product that is (i) accompanied by this warranty and (ii) that is bought directly from Native Union or from an authorized dealer (this does not apply to used or refurbished purchases).