We do our best to keep our customers up to date on the status of their order, through intricate automated systems.

For orders placed on our online store, you can receive an real-time update on your order by clicking the link you received in your order confirmation email.

For orders placed with other online resellers (including Amazon), please contact them directly. We don't have any information about those orders.

Sometimes, technology fails us, and we just need to a human to do the job.

If you'd like for someone on our team to manually check on your order, please complete the form below, and we will get back to you as soon as possible.

Fill out my online form.